Shipping Policy

At Prime Drug Stores, we are committed to providing excellent customer service and ensuring your orders are shipped promptly and securely. This shipping policy explains how we handle your orders, the shipping methods we offer, and the guidelines for processing, tracking, and resolving any issues that may arise during the shipping process.

Order Processing Time

Once you place an order with Prime Drug Stores, we process it quickly. Orders are typically processed within 1-2 business days from the time they are placed. Our business days are Monday through Friday, excluding weekends and public holidays. Orders placed after 3:00 PM EST on business days or weekends will be processed on the next available business day.

We understand that you may need your order quickly, and we strive to ship all orders promptly. Please note that processing times may be longer during high-demand periods or holidays, so we appreciate your patience during these times.

Shipping Methods and Rates

We offer two reliable shipping methods for you to choose from, depending on your urgency and location. The available options are:

FedEx First Overnight®

FedEx First Overnight® provides the fastest possible delivery service. With this option, your order can be delivered the next business day by 10:30 AM in most areas. This service is perfect if you need your items urgently, ensuring you get your order as quickly as possible.
Please note that this service is only available for select locations within the United States. We recommend checking with FedEx to ensure your address is eligible for this delivery option.

USPS Priority Mail Express®

USPS Priority Mail Express® is a reliable, fast shipping service that ensures your order arrives the next day or in 1-2 business days, depending on your location. This service is widely available across the United States and offers a more affordable alternative to FedEx First Overnight® while delivering quickly and efficiently.
USPS Priority Mail Express® includes tracking, and your package will arrive on time, even on weekends. This shipping service costs $35.00, and it is a great option if you need to receive your order quickly but do not require next-day morning delivery.

Both shipping methods are designed to meet your needs, whether you’re looking for the quickest possible delivery or a more economical option. The shipping cost will depend on the method you select at checkout and your delivery address.

Shipping Locations

Prime Drug Stores currently ships only within the United States. We do not offer international shipping at this time due to the complexities involved in shipping healthcare-related products across borders, including regulations that vary by country.

If you are in the U.S., you can rest assured that we deliver to all states and territories. Whether you are located in a major city, suburban area, or rural location, we can ship your order to your address. We are committed to offering fast and reliable shipping throughout the country.

Delivery Timeframes

The time it takes for your order to arrive will depend on your selected shipping method and location. Below are the typical delivery windows for our two shipping options:

FedEx First Overnight®: Next business day delivery by 10:30 AM. Please note that delivery times may vary slightly depending on the exact location of your delivery address, but this service guarantees the fastest delivery time possible.
USPS Priority Mail Express®: Delivery is typically within one business day but may take up to 2 business days, depending on the destination. We recommend checking USPS’s delivery estimates for more accurate timeframes based on your location.

Once your order is shipped, we will email you a tracking number. You can also track your order on the respective carrier’s website to monitor its progress and see when it will be delivered.

Order Tracking

We provide tracking information for all orders to ensure you are always informed about the status of your shipment. Once your order has been processed and shipped, we will send you an email containing a tracking number and a link to track your package. This allows you to monitor the progress of your shipment in real time.

Tracking information can be accessed through the carrier’s website, whether FedEx or USPS. If you encounter any issues or delays with tracking, our customer support team is available to assist you.

Packaging and Privacy

At Prime Drug Stores, we understand that privacy is important to you. All orders are packaged discreetly, ensuring that your products are delivered safely and confidentially. We use secure packaging materials to prevent any damage during transit and to protect the contents of your order.

In addition, our packaging is designed to maintain your privacy. We do not include any branding or identifying marks on the outside of the package, so you can feel confident that your order will be discreet.

Shipping Costs

Shipping costs are calculated based on your selected delivery method and address. During the checkout process, you can review the shipping costs before finalizing your purchase. We offer flat-rate shipping for the two options, so the price is clearly stated when you choose your shipping method.

We also offer discounts from time to time, so check for any available promotions that might reduce the cost of shipping. For example, using the coupon code Prime25 can save you 25% on your order, which may also apply to shipping costs depending on the total value of your purchase.

Lost or Damaged Orders

We take great care to ensure your orders are securely packaged and shipped on time. However, if your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

We recommend inspecting your order as soon as it arrives. If there are any signs of damage or discrepancies with the items received, please contact us within 7 days of receiving the package for assistance.

Returns and Exchanges

Prime Drug Stores offers a straightforward return and exchange policy. If you are unsatisfied with your purchase, you may request a return or exchange within 14 days of receiving the order. Please note that certain restrictions may apply depending on the product category. We encourage you to contact us promptly if you wish to return an item, and our customer support team will guide you through the process.

Customer Support

Our customer support team is available to assist you with any questions or concerns related to shipping, returns, or other issues. If you have any questions about your order or shipping options or need help tracking your package, feel free to contact us.

You can reach us via email at sales@primedrugstores.com or by calling the customer service number listed on our website. We are here to help and will respond to your inquiry as quickly as possible.

Conclusion

At Prime Drug Stores, we are dedicated to providing you with an exceptional shopping experience, from easy order placement to fast, secure shipping. We aim to ensure that your order arrives on time, safely, and in perfect condition. By offering reliable shipping methods, discreet packaging, and helpful customer service, we strive to make every purchase a smooth and hassle-free process for you.